Privacy Policy

Last updated: October 2024

plum-petal ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or engage our services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details when you submit an enquiry
• Email address for correspondence
• Property address when arranging site visits
• Details about your garden and service requirements
• Payment information when you engage our services

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website address
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations
• Arrange and carry out garden services
• Send appointment reminders and service updates
• Process payments and maintain accounts
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit an enquiry form, you consent to us contacting you regarding your request.
• Contract: Processing necessary to fulfil our service agreement with you.
• Legitimate interests: To operate and improve our business, provided this does not override your rights.
• Legal obligation: Where required by law, such as tax and accounting requirements.

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist our operations (hosting, payment processing)
• Professional advisers (accountants, legal counsel)
• Authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is retained for two years. Client records are retained for seven years following the last service provided, in accordance with accounting requirements.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent where processing is based on consent

To exercise these rights, contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Contact Us

For questions about this privacy policy or our data practices, contact us at:

plum-petal Garden Services
Unit 7, Kirkstall Industrial Park
Commercial Road
Leeds LS5 3AE
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.